AT&T Leaves Horses Thirsty
A Dunnellon woman says her phone company came to her home to fix a problem she was having with her line, but it didn't go quite as planned.
Running water. It's something often taken for granted, but horse breeder Donna Colli says she has gone through a lot for this simple luxury.
The horse and pony, kept in these front paddocks, drink from an automated water bucket. When the water goes down, it refills itself.
But yesterday, the water was off for most of the day; something, strangely enough, she blames on her phone company.
She says the problem started with a faulty phone line in November of 2007. Colli called AT&T, her provider, to fix the problem.
She says it took a year before they discovered they needed to replace the underground phone line because it had gotten too old. But in doing that, she says they created a whole new problem.
"They went over my plumbing pipe that runs from my well to my front two paddocks," Colli said.
That sprung a leak.
"I've had my plumber out all winter long trying to find why the pumps have been running because it will burn up the pump," Colli said. "He couldn't find it either because of the fact that we had no grass until two weeks ago."
Yesterday, AT&T had the water shut off so they could make repairs. Colli says the repairman didn't have the right tools to fix the pipe at the time, so he left.
But he didn't come back until the next morning.
Colli says she left to go take care of her other horses, but when she got back that evening, she found her horses without water.
AT&T spokeswoman Gretchen Schultz did apologize in a written statement for "any inconvenience caused by the company's repair efforts." Schultz assured TV20 that the company would contact Colli directly to deal with any issues she might have.
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