Thousands of letters and e-mails pour into the governor’s office every day, more than half a million in 2008 alone. Gov. Charlie Crist can’t read every one, but his staff tries.

Last month, a white supremacist sent Crist a copy of an anti-Semitic DVD. The governor’s staff responded with a thank-you letter bearing the governor’s automated signature. Crist is calling the response an inexcusable mistake.

The governor’s office refused a request for an on-camera interview to discuss the mistake, according to the news service.

After the mistake was discovered, the governor’s office asked the white supremacist to take the thank-you letter off his Web site. He hasn’t taken the letter down.