GRU Warns of Scam
Gainesville – Gainesville Regional Utilities is warning customers to beware of a scam in which thieves attempt to steal their money.
GRU customers have reported receiving phone calls claiming that their utility bill is past due and their service will be disconnected.
The scammers, who may be posing as GRU representatives, inform customers that someone will come to their house to collect a cash payment. Customers of other utilities throughout Florida have been asked to make an immediate payment via a prepaid debit card.
“We do not contact customers by phone to demand immediate payment,” said Mary Brown, GRU’s customer service manager. “Customers can check their account status 24/7 by calling 352-334-3434.”
Customers who are unsure about the authenticity of correspondence appearing to be from GRU can contact GRU’s Customer Service Department at 352-334-3434.
GRU representatives should always be able to show proper identification. If the correspondence is suspicious, customers should then report it to the Gainesville Police Department at 352-955-1818.
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