Ocala resident praises officers for ‘treating her like a queen’ during robbery investigation

Published: Sep. 24, 2020 at 12:19 AM EDT
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OCALA, Fla. (WCJB) -A resident sent a letter to the Ocala Police Department praising them for their response to a robbery at her home.

In the letter, Freda Smith said she called 911 after she saw two men stealing her bike on September 4th.

Officers were able to track down the suspects but needed Smith to go to the station to give a positive identification. Smith says officer Jordan Decker was extremely courteous when taking her to the station.

Her four-year-old grandson, who lives in Orlando, heard that Smith was riding in the back of a police car and got worried. Officer Anthony Mederios allowed Smith to facetime with her grandson inside the cruiser as the officer turned on the lights.

Near the end of the letter, Smith says through the whole experience she was “handled with care and treated with the utmost respect (very odd, but I felt like a Queen).”

This is the full letter addressed to the Ocala Police Department:

Dear Major Taylor:

It would be remiss of me not to share with you the following account of a

recent experience of mine.

At approximately 6:26 AM on Friday, September 4th, I was awakened to

what I thought was noise from construction that was underway at my condo. When

I realized it was too early for the crews to be on site, I looked outside only to find

two subjects on my balcony. I yelled out to them, ‘What are you doing?’ I realized

they had thrown my bike off the balcony and one of the men jumped soon after.

Then I found myself face-to-face with the second man and, as I yelled, he panicked

and jumped off the balcony. I observed both men run down the road and into

another apartment complex.

I dialed 911 and when the operator answered, she asked if it was an

emergency. I explained to her what had just happened. She obtained address

information and the direction I observed the men running. While I was yet

speaking with the 911 Operator, I heard sirens in the distance. I remember thinking

that there was no way those sirens were for me. As the sirens got closer, the 911

Operator continued to obtain information from me and was patient and

professional. In moments, I heard a knock on my door and opened it to Officer

Decker with the Ocala Police Department, accompanied by three or four other

officers. As Officer Decker and the others interviewed me, they were professional

and appeared very concerned. Officer Decker informed me that the dog was on site

and the helicopter was overhead. I asked him, “All of this for a bike?” He

explained to me that because these men had come onto my property while it was

occupied constituted a more serious offense than a stolen bike.

Officer Decker was very professional in his interaction with me as he

communicated everything that was happening at the time. His approach had a

calming effect on me and I was able to give the best description I could of the

subjects I’d observed on my balcony. I recall him saying to me, “You did great!”

Officer Decker continued to communicate with me throughout the entire

process, making me feel a part of it, never leaving me out of the loop. He kept me

informed as much as he could as to what was going on.

Officer Decker returned later and asked that if I saw the suspects, would I be

able to identify them and I told him I was pretty sure I could. He told me that if it

was okay, an officer and a trainee would be arriving to transport me to identify the

suspects. He advised the training officer would be reading a statement to me that is

required prior to me seeing the suspect and that it was also part of the procedure

and part of her training.

Upon arrival, the training officer and the trainee introduced themselves. The

training officer advised me again of the process prior to helping me get into the

police cruiser. Once in the cruiser, my 4-year-old grandson called as he was

concerned after hearing Grandma was in the back of a police car. I asked Officer

Medeiros if it was okay for me to answer the call. He said yes and that if I wanted

(as he had overheard the conversation between me and my grandson, Maison), I

could show him the back of the car.

After the identification was complete and I was being returned home,

Officer Medeiros offered to turn on the lights if I wanted to bring my grandson

outside to take a look at the cruiser. I was so excited for Maison, but I had to

explain to Officer Medeiros that my grandson actually lived in Orange County, that

I had been communicating with him via Face Time. But when we arrived at my

complex, Officer Medeiros turned on the lights and, after the training officer

helped me out of the car, she opened the doors and allowed me to show my

grandson the car through Face Time. This was a pleasant surprise and to see the

look on my grandson’s face was one of those priceless moments. The training

officer even said hello to my grandson as I explained to him that there are female

police officers in the world, as well.

Later, after all the other officers had departed the scene, Officer Decker,

while still maintaining a professional and gentle demeanor with me and my family,

explained what could be expected from that point on. What could have been a

traumatic experience, was transformed into a comforting one due to the care and

concern of the responding officers. As a result of the timely dispatch and quick

response by law enforcement, the suspect was apprehended and my property was


In my profession, I’ve had opportunity to work closely with many officers of

the Ocala Police Department. However, this was my first contact with them on a

personal level. And because of the outcome, I have a greater respect for them and

for what they do. There was not one moment throughout this process that I was

made to feel uncomfortable. I was handled with care and treated with the utmost

respect (very odd, but I felt like a Queen).

Some may perceive this as minor, but I believe that officers who display the

type of professionalism and demonstrate genuine concern for people that I was met

with, make a great impact in our community; thus making the world a better place

to live. And aside from my encounter, my grandson had a positive encounter with

law enforcement as well. It was the officers’ simple gestures of queuing the lights

and the virtual tour of the cruiser that, 7 days later, caused him to say, “Grandma,

guess what? I’m going to be a Police Officer!”

With everything going on in the world today, Law Enforcement Officers are

often in the spotlight as a result of negative behaviors; some real, some imagined.

We quickly platform what is said to be wrong; but I feel that with the same

platform we should recognize them for what they do right.

I am a strong advocate for LOVE, PEACE and UNITY….

In Sincere Appreciation

Freda Smith

Freda Smith

City of Ocala Resident

Ocala Police Dept.

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